Technical Support Engineer 2 – Remote India

Job Description

Twilio is hiring a Technical Support Engineer 2 to support customers using Programmable Messaging. Work includes resolving complex customer requests, troubleshooting message deliverability, handling carrier escalations, and collaborating with product and engineering teams. Required: Bachelor’s degree or equivalent experience; 3+ years in a client-facing technical role, preferably REST API or enterprise software support; familiarity with web and telco stacks; strong troubleshooting and communication skills. Location: Remote, India — eligible states listed by Twilio include Tamil Nadu, Karnataka, Maharashtra, Telangana, and Delhi. Flexible schedules may include weekend, swing, and night shifts; occasional in-person gatherings or customer meetings may be requested. Official source: https://job-boards.greenhouse.io/twilio/jobs/8028473

Required Skills